Refund policy
Roman XVIII Refund & Return Policy
At Roman XVIII, we are committed to ensuring a seamless shopping experience. If you need to return a product, our policy is designed to be fair, transparent, and compliant with international regulations and Google Merchant Center guidelines.
1. Return Timeframes
- European Union (EU) & United Kingdom (UK): 14 calendar days from receipt. Refunds include the original shipping fee (if paid).
- United States & Australia: 14 days from receipt. Refunds include the product price but not the original shipping fee.
2. Return Conditions
To be eligible for a return, items must:
- Be in original condition, unused, and unworn.
- Have all tags attached and be in their original packaging.
- Include the proof of purchase or receipt.
3. Items Not Eligible for Return
- Personalized or custom-made items.
- Opened personal care or beauty products.
- Final sale or heavily discounted items.
4. How to Request a Return
- Contact Us: Email info@romanxviii.com with your order number, product details, and reason for return.
- Return Label: We will respond within 2 business days with instructions and provide a prepaid return label.
- Shipping: Pack the item carefully and use the provided label to return the product.
5. Return Shipping Costs
We offer free returns, and a prepaid return label will be provided upon request.
6. Refund Processing
- Once the returned item is received and inspected:
- Approved refunds will be processed within 10 business days to the original payment method.
- You will receive a confirmation email once the refund is issued.
7. Exchanges
To exchange an item, follow the return process, and once approved, place a new order for the desired product.
8. Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at info@romanxviii.com for a resolution.
9. Contact Information
For any questions regarding our return policy, please contact us at:
Email: info@romanxviii.com